How Do I Return My Bidet Seat?
RETURN POLICY
Your satisfaction is our primary goal at The Bidet Seat Company. If you are not satisfied with your purchase prior to use, we gladly accept returns of unused and uninstalled products within 30 days of the invoice date. Bidet seats which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. The Bidet Seat Company cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected. Please review our full return policy details below. (Damaged Items or Errors in Shipping: Please See Below.)
IMPORTANT NOTES:
- All returns must include a Return Authorization Number.
- Returns will be accepted within 30 days of the invoice date, provided the item has not been used.
- Shipping charges (if applicable) are non-refundable.
- A standard 15% restocking fee applies to all items being returned. You will also be charged for shipping if free shipping was applied to your purchase.
- Return shipping charges are the responsibility of the customer unless the item was received damaged or shipped in error and a replacement is being requested.
RESTOCKING FEES FOR RETURNS: Returns are costly for you and us. We charge restocking fees to cover the cost of original shipping charges and return handling. In addition, our warehouse charges us a restocking fee to have items returned. We do not intend to make any money with restocking fees. Please be sure to contact us with any questions prior to ordering to avoid unnecessary returns.
- A standard 15% restocking fee applies to all returns.
The Bidet Seat Company reserves the right to make exceptions beyond its 30-Day return policy at its own discretion.
- If item(s) are received in non-resaleable condition, additional restocking fees will apply or the item may be refused for credit, depending on the condition of the item (e.g., product is damaged, shows signs of use, has been written on, has missing packaging, parts, warning labels or instructions).
Return Eligibility:
Health and Safety Regulations preclude us from accepting returns on any installed, tested or otherwise used bidet seat. After installation, bidets are non-refundable due to personal hygiene specifications.
The Bidet Seat Company cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected. We cannot accept returns of products without all originally-shipped components (installation package, instructions, etc.)
All products must be returned in their original, unmarked retail packaging, with all parts, warranty cards, labeling and instructions. Please ship items in the original shipping container or other standard shipping box to prevent damage when shipping. If shipping the item back in the original manufacturer's retail shipping box, please use a shipping or return label and DO NOT write on the outside of the retail box.
Instructions for Return:
All Returns must include a
Return Authorization Number (RMA#) to be accepted.
- Call customer service @ 1-800-275-0798 to obtain a RMA#.
- Please fill out a RMA form downloadable from the website and include when returning product.
- It is important you provide the reason for return because we use this information to constantly improve our product line.
- We are unable to accept returned products without an RMA#.
- We recommend shipping your return via UPS, FedEx, or other common courier that tracks shipments, as we cannot be responsible for lost or damaged packages.
- Once the item has been processed at the return facility and determined to be in eligible condition, you will receive an email confirmation that a refund has been issued to the credit card on file, less shipping and handling charges (if applicable) and any restocking fees that apply.
EXPEDITED RETURN PROCESSING: To help in expediting the returns process, please email info@toiletseatbidet.com with the tracking number once the item has been shipped back to the return facility.
If you have questions regarding your return, please contact our customer service department at info@toiletseatbidet.com.
Damage or Errors in Shipping:
If your shipment appears to be damaged, do not accept the package. Instruct the shipper to return to sender. If, once opened, you find that the item(s) have been damaged in transit or are defective, please contact us immediately at info@toiletseatbidet.com or call the customer service messaging center at
1-800-275-0798.
Please Note: Damaged or defective products can only be "exchanged" for the exact same product.
Once your email or call is received, we will provide you with a Return Authorization Number (RMA#) and issue a pre-paid return label to pick up the damaged merchandise. A replacement product will be shipped at no charge, provided the product is returned to us within 30 days from the original invoice date.
Cancellation of Orders:
Orders cannot be cancelled if they have already been allocated at the warehouse or shipped. Our standard return policy applies to all refused items. Items that are refused by the recipient will incur a 15% standard restocking fee. Shipping charges are non-refundable for refused shipments.
The Bidet Seat Company reserves the right to modify this return policy in the future. Any modifications will be posted on our website for review.
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